Terms and Conditions for a Client

Introduction

Thank you for considering our therapy services. Before proceeding, we want to ensure that you have a clear understanding of our services, your rights, and our policies. Please read this informed consent form carefully and feel free to ask any questions that you may have.

Purpose of Therapy Services

The purpose of therapy services is to assist you in improving your emotional and mental well-being. The therapy process involves exploring your thoughts, feelings, and behaviors in a safe, non-judgmental, and confidential environment. The therapist will work collaboratively with you to help you identify and achieve your therapy goals.

Rescheduling and Cancellation policy

Any cancellation or rescheduling of sessions must be done 24 hours before the allocated session by contacting us via email or WhatsApp. Cancellations with less than 24 hours notice will be charged the full session fee.

Excessive missing of appointments will result in a re-evaluation of our contract and your continuation in therapy. The therapist reserves the right to terminate the therapeutic relationship in the event that two (2) consecutive appointments are missed without notification of cancelation. Please note that consistency in therapy, and attending each session will provide you with the optimum potential to benefit from your therapeutic experience.

Payment

The fee per session with the chosen Therapist will be at the agreed rate as displayed on the website. Full payment for the session(s) must be made to confirm the therapy session. By consenting to this agreement, you give permission to Aloe Mind to auto-bill your credit card for the session fee when you agree to future sessions. Otherwise, full payment for the session is to be made to Aloe Mind within three (3) days of notification. In the event, that payment is not received, you agree to authorised Aloe Mind to cancel your future session(s).

Contract of service

I acknowledge that the contract of service is between myself and my chosen Therapist and any payments made through such manner as may be notified by Aloe Mind.

Confidentiality

All information that you share with your therapist will be kept confidential and will not be shared with anyone without your written consent, except as required by law. This includes information shared during therapy sessions, as well as any written or electronic records related to your therapy.

Exceptions to Confidentiality

There are certain circumstances under which your therapist may be required to breach confidentiality. These include:

• If you pose a serious threat of harm to yourself or others
• If ordered by a court of law
• If you are a minor under the custody of a legal guardian

Supervision and Quality Assurance

Your therapist may be supervised by a licensed supervisor or participate in peer consultation groups. During these meetings, your therapist may share information about your therapy for supervisory or quality assurance purposes. However, your identity will be kept confidential and any information shared will be de-identified to the extent possible.

Access to Records

Your therapist may keep written or electronic records related to your therapy, which will be kept confidential. However, in the interest of quality assurance and supervision, your therapist's supervisor or Aloe Mind may access these records without your consent. Both supervisor and Aloe Mind are legally bound to protect your privacy and confidentiality.