As per the Inland Revenue Board of Malaysia (IRBM), Aloe Mind will be adopting the e-invoice starting from 1 July 2025.

What is an e-Invoice

An e-Invoice is a digital representation of a transaction between supplier and buyer which contains all relevant data fields required by the IRBM. An e-Invoice will replace paper or electronic documents such as invoices, credit notes and debit notes.

What is a validated e-Invoice?

An e-Invoice that has been validated by IRBM. A QR code will be generated by IRBM which may be used to validate the status of the e-Invoice.

Who will be issuing e-Invoices to clients for sessions conducted on the Aloe Mind platform?

Aloe Mind will facilitate the issuance of e-Invoice to the client on behalf of the therapist for sessions conducted through Aloe Mind, upon request of the client.

Kindly note that the issuance of e-Invoice to the client is for the purposes of complying with relevant tax legislation [e.g., Income Tax Act 1967, Labuan Business Activity Tax Act 1990, Petroleum (Income Tax), Act 1967] only and does not change the nature of transaction nor the commercial liability associated with the transaction.

For more information, please refer to Aloe Mind's Terms and Conditions

When can clients request an e-Invoice?

Clients may request for an e-Invoice upon completion for their session. Clients have until the 2nd day of the following month from when the session is completed to request for an e-invoice.

Beyond this period, Aloe Mind has no obligation to issue e-Invoice to the client and will only issue a normal invoice.

When will the e-Invoice be sent after requested?

All e-Invoices will be sent on the 4th day of the following month to clients who requested for it.

How can the client request for the e-Invoice?

1. After your session, open the follow-up email.
2. Click the “Request E-Invoice” button. The form can also be accessed: Request Form
3. Enter your session details (Appointment ID can be found in your confirmation email).
4. Submit the form.

Can Aloe Mind send a consolidated e-Invoice to the client?

No, Aloe Mind is unable to provide a consolidated e-Invoice to the client. e-Invoices are issued on a per session basis.

Is there a timeline for clients to request for e-Invoice?

Clients have until the 2nd day of the following month from when the session is completed to
request for an e-Invoice.

Example:

Client 1:
Session paid on 27 May 2025;
Session completed on 3 June 2025;

Client 2:
Session paid on 10 June 2025;
Session completed on 30 June 2025;

Both Client 1 and Client 2 have until 2 July 2025 to request for e-Invoice. After that
period Aloe Mind has no obligation to issue e-Invoice to the client and will only issue a normal
invoice.