Over the past years, we have strived to maintain the affordability and accessibility of our services, making it a top priority to ensure that quality mental health care remains accessible to all. However, as you may be aware, the cost of living and our operational expenses have continued to rise steadily.
In order to sustain our mission of providing affordable and accessible mental health services, we find it necessary to make an adjustment to our prices. Effective November 1st, 2023, our rates will be adjusted to reflect these increased costs.
Old Rates Extended Opportunity: We understand that this adjustment may affect your budget, and we want to offer you the opportunity to continue enjoying our services at the current rates. You can lock in the existing rates for all future sessions by booking and paying for your sessions by October 31st, 2023. This means that if you secure your sessions before the end of October, you can continue receiving our services at the current, more affordable rates, even after the price adjustment takes effect.
Thank you for being a part of our community, and for allowing us to support your mental well-being. We value your commitment to your mental health, and we want to make this transition as smooth as possible for you.
FREQUENTLY ASKED QUESTIONS
When does the price change take effect?
The price change for our mental health services is scheduled to take effect on November 1st, 2023
How can I avoid the price increase and secure the old rates?
You can lock in the current, more affordable rates for your future sessions by booking and paying for your sessions by October 31st, 2023. This means that as long as your sessions are booked and paid for by this date, you can continue to enjoy our services at the existing rates, even after the price adjustment goes into effect.
Can I still book sessions after October 31st, 2023, and if so, at what rates?
Yes, you can still book sessions after October 31st, 2023. However, for sessions booked after this date, the new pricing will apply.
How do I book and pay for sessions to secure the old rates?
To take advantage of this opportunity, simply make a booking on our website here or WhatsApp us at 017 803 8384. They will assist you in scheduling your sessions and provide guidance on how to make payments to secure the old rates.
What happens if I have already booked sessions that will occur after the price change takes effect?
If you have already booked sessions that will occur after the price change takes effect, you will be billed at the old rates as long as those sessions were booked and paid for by October 31st, 2023.
What if I am an Aloe Life Pack member?
As part of our commitment to you, there would be no changes to your prices. Please note that the discounted price is only applicable to the current therapist. If you were to change your therapist, the new pricing would apply.
What if I have specific questions or concerns about the upcoming price change?
If you have any questions, please don’t hesitate to reach out to our customer support team at [email protected] or +6017 803 8384
We appreciate your trust in us as your mental health care provider, and we are committed to making this transition as smooth as possible for you. Your well-being remains our top priority, and we are here to support you on your journey to mental health. Thank you for being a valued member of our community.